Patient Access Supervisor — Registration & Service Excellence

Mount Sinai Health System; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System in New York is seeking a Supervisor, Patient Access Services for Mount Sinai West and Mount Sinai Morningside on a full-time night shift. The role provides day-to-day oversight of frontline Patient Access staff, ensuring accurate registrations, insurance capture, and financial clearance while upholding patient experience.

You will coach staff, monitor performance, collaborate with clinical units, and ensure HIPAA compliance.

Qualifications

• Experience in Patient Access or hospital registration.
• Knowledge of insurance verification and financial clearance processes.
• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare setting.
• Leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues to Manager and assist with staffing coverage.
• Ensure HIPAA compliance and adherence to policies.
• Collaborate with clinical units to resolve patient access issues.

Skills

Patient Access experience

Insurance verification

Financial clearance

Interpersonal skills

Leadership ability

Education

High School diploma or GED

Associates or Bachelors preferred

Tools

EPIC

Job description

Mount Sinai Health System in New York is seeking a Supervisor, Patient Access Services for Mount Sinai West and Mount Sinai Morningside on a full-time night shift. The role provides day-to-day oversight of frontline Patient Access staff, ensuring accurate registrations, insurance capture, and financial clearance while upholding patient experience.

You will coach staff, monitor performance, collaborate with clinical units, and ensure HIPAA compliance.