Patient Access Supervisor: Frontline Experience Leader

Mount Sinai Morningside; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Morningside seeks a Supervisor for Patient Access Services in the Admitting Department to oversee frontline staff, ensure accurate patient registration, and support financial clearance processes. The role requires collaboration with the Manager and Human Resources to maintain service standards and regulatory compliance.

The position emphasizes staff development, real-time coaching, and effective communication with clinical units.

Qualifications

• Experience in Patient Access or hospital registration.
• Strong knowledge of insurance verification and financial clearance.
• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare setting.
• Leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure accurate registration and documentation.
• Monitor staff productivity and quality, provide real-time feedback.
• Escalate issues to the Manager as appropriate.
• Assist with staffing assignments and coverage.
• Ensure compliance with payer requirements and HIPAA.

Skills

Frontline supervision

Registration & registration workflows

Customer service

HIPAA compliance

Leadership

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Morningside seeks a Supervisor for Patient Access Services in the Admitting Department to oversee frontline staff, ensure accurate patient registration, and support financial clearance processes. The role requires collaboration with the Manager and Human Resources to maintain service standards and regulatory compliance.

The position emphasizes staff development, real-time coaching, and effective communication with clinical units.