Senior Patient Coordinator & Front Desk Lead

Mount Sinai Health System; New York (NY); On-site; USD 23,000 - 39,000; Full time

Job summary

Mount Sinai Health System is seeking a Patient Coordinator II in New York to manage first contact with patients, verify insurance and demographics, and ensure smooth front-desk operations. This role includes mentoring junior staff and ensuring HIPAA compliance while coordinating with physicians and billing teams.

The position emphasizes accurate data entry, efficient patient flow, and collaboration with supervisors to maintain high-quality patient care in a busy clinical setting.

Qualifications

• High School Diploma or equivalent is required.
• At least 3 years of secretarial/directly related experience in a medical practice environment.

Responsibilities

• Greet patients in person or by phone and update insurance/demographics in the practice management system.
• Train and mentor less experienced Patient Coordinators and staff; discuss issues with the Supervisor.
• Verify that physicians accept patients' insurance and confirm coverage prior to/at arrival.
• Coordinate communications to ensure patient records are available for physicians.
• Handle HIPAA paperwork and other institutional forms as needed.
• Collect or retrieve referrals or insurance authorizations as required.
• Monitor waiting room status and communicate wait times to patients.

Skills

Experience in medical office

Education

High School Diploma or equivalent

Job description

Mount Sinai Health System is seeking a Patient Coordinator II in New York to manage first contact with patients, verify insurance and demographics, and ensure smooth front-desk operations. This role includes mentoring junior staff and ensuring HIPAA compliance while coordinating with physicians and billing teams.

The position emphasizes accurate data entry, efficient patient flow, and collaboration with supervisors to maintain high-quality patient care in a busy clinical setting.