Ambulatory Float Pool Administrative Assistant II

Beth Israel Lahey Health; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant II to support the Ambulatory Float Pool. The role spans 60–90 day assignments across clinics, providing exposure to diverse ambulatory settings and processes.

The incumbent will handle calls, scheduling, records management, billing support, and coordination with multiple departments while maintaining confidentiality and professionalism.

Qualifications

• Required high school diploma or GED; relevant experience preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based apps and MS Office.

Responsibilities

• Answers and screens telephone calls; takes messages and directs calls.
• Updates patient demographics and referrals; schedules and coordinates appointments.
• Prepares patient records and maintains documents; liaises with departments and external customers.
• Collects co-payments and processes billing tickets; reconciles end-of-day collections.
• Maintains physicians' schedules and transcribes letters; prepares routine reports.
• Notifies patients of appointments and sends reminders; obtains radiology authorization as needed.
• Sorts, files, and distributes mail; supports special projects and process improvements.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Knowledge of procedures

Education

High School diploma or GED

Associate's degree (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking an Administrative Assistant II to support the Ambulatory Float Pool. The role spans 60–90 day assignments across clinics, providing exposure to diverse ambulatory settings and processes.

The incumbent will handle calls, scheduling, records management, billing support, and coordination with multiple departments while maintaining confidentiality and professionalism.