Administrative Assistant II - Ambulatory Float Pool

Beth Israel Lahey Health, Inc.; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant II to support the Ambulatory Float Pool. The role spans 60–90 day assignments across clinics, providing exposure to diverse ambulatory settings and processes.

The incumbent will handle calls, scheduling, records management, billing support, and coordination with multiple departments while maintaining confidentiality and professionalism.

Qualifications

• Required high school diploma or GED; relevant experience preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based apps and MS Office.

Responsibilities

• Answers and screens telephone calls; takes messages and directs calls.
• Updates patient demographics and referrals; schedules and coordinates appointments.
• Prepares patient records and maintains documents; liaises with departments and external customers.
• Collects co-payments and processes billing tickets; reconciles end-of-day collections.
• Maintains physicians' schedules and transcribes letters; prepares routine reports.
• Notifies patients of appointments and sends reminders; obtains radiology authorization as needed.
• Sorts, files, and distributes mail; supports special projects and process improvements.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Knowledge of procedures

Education

High School diploma or GED

Associate's degree (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

Administrative Assistant II - Ambulatory Float PoolWe use cookies and other tools to enhance your experience on our website and to analyze our web traffic. For more information about these cookies and the data collected, please refer to our web privacy statement.### Administrative Assistant II - Ambulatory Float PoolApply: Beth Israel Deaconess Medical Center: Full time: Posted 9 Days Ago: JR100359**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**Job Summary:This position works within the Ambulatory Float Pool as an Administrative Assistant II. Ambulatory Float Pool staff are assigned to a short-staffed clinic. Typically Float Pool assignments last from 60 to 90 days, after which Float Pool staff are assigned to a different clinic. Working in the Ambulatory Float Pool is an excellent opportunity to gain experience in a variety of Ambulatory specialties while enhancing individual skills.

**Job Description:****Essential Responsibilities:** 1. Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.2. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.3. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.4. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.5. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.6. Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.7. Obtains authorization for radiologic exams as needed.8. Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.9. Participates in and is responsible for special projects and process improvement initiatives as requested. **Required Qualifications:** 1. High School diploma or GED required. Associate's degree preferred.2. 1-3 years related work experience required.3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. Healthcare experience. **Competencies:** 1. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers.2. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.3. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.4. **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.5. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally**Pay Range:**$21.00 - $28.26The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.## As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.## More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.## Equal Opportunity Employer/Veterans/Disabled