Patient Services & Ambulatory Care Coordinator

Beth Israel Lahey Health; Needham (AL); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Medical Administrative Assistant to join our ambulatory practice team. The role supports patient access, scheduling and billing processes, ensuring a high level of service and privacy within a busy clinical setting.

Responsibilities include check-in, data entry, referrals, and patient education, with opportunities to assist with billing and process improvements under supervision.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors with courtesy, privacy and clear guidance.
• Performs check-in, registration, scheduling, demographic and fiscal data entry; collects co-payments; enters referrals.
• Monitors patient flow and serves as liaison between patients and staff to ensure smooth operations.
• May assist with check-out, follow-up scheduling and providing educational materials.
• Level II: support billing functions; handle information requests; may act as a department resource or lead in the Manager's absence.

Skills

Customer service

Microsoft Office

Scheduling

Communication

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Outlook

Word

Excel

Access

Job description

Beth Israel Lahey Health is seeking a Medical Administrative Assistant to join our ambulatory practice team. The role supports patient access, scheduling and billing processes, ensuring a high level of service and privacy within a busy clinical setting.

Responsibilities include check-in, data entry, referrals, and patient education, with opportunities to assist with billing and process improvements under supervision.