Ambulatory Access Specialist | Scheduling & Registration

Commonwealth of VA Careers; Orange (VA); Hybrid; USD 24,000 - 37,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UVA Health is seeking an Access Associate to support ambulatory access operations. You will help ensure accurate scheduling, registration, and patient communication to support clinical care and revenue cycle readiness.

The role emphasizes precision, empathy, and calm execution, with a focus on delivering a smooth patient experience across in-person and phone interactions. A sign-on bonus may be available for qualified applicants.

Qualifications

• High School Diploma or equivalent required.
• Associates degree preferred.
• 2 years relevant experience required; cross-training to cover multiple specialties considered in lieu of the 2 years experience.
• No licensure required.

Responsibilities

• Provide exceptional customer service across in person and phone interactions.
• Schedule and coordinate appointments with the correct provider.
• Collect and confirm demographic and insurance information for registration and billing.
• Perform verification functions per scheduling/registration standards.
• Complete visit documentation accurately and timely.
• Manage cash collections as needed and address questions professionally.
• Provide patients with paper and electronic tools for the visit.
• Engage with team goals and continuous improvement efforts.

Skills

Customer service

Scheduling

Registration

Cash handling

Communication

Education

High School diploma or equivalent

Associates degree preferred

Job description

UVA Health is seeking an Access Associate to support ambulatory access operations. You will help ensure accurate scheduling, registration, and patient communication to support clinical care and revenue cycle readiness.

The role emphasizes precision, empathy, and calm execution, with a focus on delivering a smooth patient experience across in-person and phone interactions. A sign-on bonus may be available for qualified applicants.