Ambulatory Access Specialist - Patient Experience

UVA Health; Virginia (MN); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Disability coverage

Retirement Savings Plans

Health Savings Plans

Flexible Spending Accounts

Education support

Job summary

UVA Health is seeking an Access Associate within Ambulatory Access Operations to ensure the accuracy, flow, and professionalism of the ambulatory patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully, correctly, and on time.

The role emphasizes exceptional customer service and empathy in a high-touch environment.

Qualifications

• High School diploma or equivalent required.
• No prior experience required.
• Strong customer service and communication skills.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions.
• Schedule and coordinate appointments with the correct provider.
• Collect and confirm demographic and insurance information for clean registration and downstream billing.
• Perform verification functions aligned with scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections and respond to patient questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

Customer service

Appointment scheduling

Demographic & insurance verification

Documentation

Cash handling

Patient tools

Team engagement

Ambulatory access operations

Education

High School diploma or equivalent

Job description

UVA Health is seeking an Access Associate within Ambulatory Access Operations to ensure the accuracy, flow, and professionalism of the ambulatory patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully, correctly, and on time.

The role emphasizes exceptional customer service and empathy in a high-touch environment.