Patient Access Coordinator - Ambulatory

UVA Health; Virginia (MN); On-site; USD 36,000 - 63,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive Benefits Package

Education support

Job summary

UVA Health is seeking an Access Associate to join the Ambulatory Access Operations team in Virginia. You will help ensure accurate scheduling, registration, and patient information handling, supporting both clinical care and revenue cycle readiness.

You will interact across in-person and phone channels, coordinating provider appointments, verifying demographics and insurance, and guiding patients with empathy and clear communication.

Qualifications

• Education: High School Graduate or Equivalent.
• Experience: None.
• Licensure: None.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

Customer service

Scheduling

Registration

Insurance verification

Documentation

Communication

Education

High School Diploma

Job description

UVA Health is seeking an Access Associate to join the Ambulatory Access Operations team in Virginia. You will help ensure accurate scheduling, registration, and patient information handling, supporting both clinical care and revenue cycle readiness.

You will interact across in-person and phone channels, coordinating provider appointments, verifying demographics and insurance, and guiding patients with empathy and clear communication.