Ambulatory Access Specialist — Elevate Patient Experience

University of Virginia; Lynchburg (VA); On-site; USD 24,000 - 38,000; Full time

Job summary

UVA Health is seeking an Access Associate to support ambulatory access operations, ensuring accurate scheduling, registration, and patient interactions. You will contribute to revenue cycle readiness by handling demographics, insurance checks, and documentation with care.

The role emphasizes exceptional customer service, empathy, and teamwork within an academically oriented health system that values operational excellence and patient experience.

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Ability to collect demographic and insurance information for registration.
• Experience with scheduling, registration, and verification processes.
• Excellent communication, empathy, and multitasking under pressure.

Responsibilities

• Provide exceptional customer service across in-person and phone interactions.
• Schedule and coordinate appointments with the correct provider.
• Verify demographics and insurance information for clean registration and billing.
• Perform verification functions per scheduling standards and unit guidelines.
• Complete visit documentation accurately within timeframes.
• Manage cash collections as needed and respond to patient questions with professionalism.
• Provide patients with paper and electronic tools required for the visit.
• Stay engaged with team goals and continuous improvement within Access operations.

Skills

Customer service

Scheduling

Insurance information collection

Documentation

Cash handling

Education

High School Diploma or GED

Job description

UVA Health is seeking an Access Associate to support ambulatory access operations, ensuring accurate scheduling, registration, and patient interactions. You will contribute to revenue cycle readiness by handling demographics, insurance checks, and documentation with care.

The role emphasizes exceptional customer service, empathy, and teamwork within an academically oriented health system that values operational excellence and patient experience.