Patient Access & Registration Specialist

UCLA Health and David Geffen School of Medicine; Charlottesville (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

UVA Health is seeking an Access Associate to join the Ambulatory Access Operations team. You will help ensure accurate scheduling, registration and patient interactions, supporting clinical care and revenue cycle readiness with professional, empathetic service.

Daily duties include scheduling, data collection, verification, documentation, and cash handling, all delivered with a focus on efficiency and patient experience within a dynamic academic healthcare setting.

Qualifications

• Excellent customer service and clear communication with patients.
• Ability to manage scheduling and registration workflows accurately.
• Attention to accurate insurance and demographic information.
• Experience handling cash collections and patient inquiries.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions.
• Schedule and coordinate appointments with the correct provider.
• Collect and confirm demographic and insurance information for clean registration.
• Perform verification functions aligned with scheduling/registration standards.
• Complete visit documentation accurately and timely.
• Manage cash collections and respond to patient questions with professionalism.
• Provide patients with paper and electronic tools for smooth visits.
• Stay engaged with team goals and continuous improvement efforts.

Skills

Customer service

Scheduling

Registration

Insurance verification

Cash handling

Documentation

Patient communication

Team engagement

Job description

UVA Health is seeking an Access Associate to join the Ambulatory Access Operations team. You will help ensure accurate scheduling, registration and patient interactions, supporting clinical care and revenue cycle readiness with professional, empathetic service.

Daily duties include scheduling, data collection, verification, documentation, and cash handling, all delivered with a focus on efficiency and patient experience within a dynamic academic healthcare setting.