Ambulatory Access Specialist: Scheduling & Registration

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

Paid time off

Job summary

UVA Health is seeking an Access Associate to ensure accurate scheduling, registration, and patient support in ambulatory care. You will help patients navigate appointments, verify demographics and insurance, and assist with documentation and cash handling with care and professionalism.

The role emphasizes a high standard of service, teamwork, and continuous improvement within Ambulatory Access Operations at UVA Health in Charlottesville.

Qualifications

• High School Graduate or Equivalent.
• No experience required.
• Empathy and calm under pressure.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

Customer service

Appointment scheduling

Data collection

Insurance verification

Education

High School Diploma or GED

Job description

UVA Health is seeking an Access Associate to ensure accurate scheduling, registration, and patient support in ambulatory care. You will help patients navigate appointments, verify demographics and insurance, and assist with documentation and cash handling with care and professionalism.

The role emphasizes a high standard of service, teamwork, and continuous improvement within Ambulatory Access Operations at UVA Health in Charlottesville.