Ambulatory Access Specialist - Patient Experience

UVA Health; Virginia (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Health Savings Plans

Certification and education support

Retirement Savings

Job summary

UVA Health is seeking an Access Associate within Ambulatory Access Operations. This role focuses on the accuracy, flow, and professionalism of ambulatory patient access, supporting clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully and on time.

An average day blends focused task execution with high-touch service, balancing insurance, demographics, and documentation accuracy with speed to support patients through their visit.

Qualifications

• High School Diploma or equivalent.
• Customer service experience preferred.
• Ability to work in a fast-paced ambulatory access environment.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or Equivalent

Job description

UVA Health is seeking an Access Associate within Ambulatory Access Operations. This role focuses on the accuracy, flow, and professionalism of ambulatory patient access, supporting clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully and on time.

An average day blends focused task execution with high-touch service, balancing insurance, demographics, and documentation accuracy with speed to support patients through their visit.