Ambulatory Access Specialist: Patient Experience

Commonwealth of VA Careers; Charlottesville (VA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Health Savings Plans

Certification and education support

Generous Paid Time Off

Job summary

UVA Health is seeking an Access Associate to support Ambulatory Access Operations in Charlottesville. You will help ensure accurate scheduling, registration, and patient information flow to support quality care and revenue cycle readiness.

The role emphasizes exceptional customer service, precise data collection, and timely documentation, with a base pay of $17.50/hr plus a $3,500 sign-on bonus with a two-year commitment. A dynamic, patient-centered team environment awaits.

Qualifications

• Education: High School Graduate or Equivalent; Customer service experience preferred.
• Experience: Preferred not required.
• Licensure: None required.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

Customer service

Appointment scheduling

Data collection

Insurance verification

Attention to detail

Education

High School Diploma

Job description

UVA Health is seeking an Access Associate to support Ambulatory Access Operations in Charlottesville. You will help ensure accurate scheduling, registration, and patient information flow to support quality care and revenue cycle readiness.

The role emphasizes exceptional customer service, precise data collection, and timely documentation, with a base pay of $17.50/hr plus a $3,500 sign-on bonus with a two-year commitment. A dynamic, patient-centered team environment awaits.