Pediatric Ambulatory Access Specialist

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 24,000 - 38,000; Full time

Job summary

UVA Health is seeking an Access Associate within Ambulatory Access Operations. You will help ensure the accuracy, flow, and professionalism of the ambulatory patient access experience, supporting clinical care and revenue cycle readiness by completing scheduling and registration steps thoughtfully and on time.

This role blends in-person and phone support, requiring exceptional customer service, empathy, and precise data collection.

Qualifications

• Education: High School Graduate or Equivalent; customer service experience preferred.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

Customer service

Scheduling

Registration

Data entry

Education

High School Diploma or equivalent

Job description

UVA Health is seeking an Access Associate within Ambulatory Access Operations. You will help ensure the accuracy, flow, and professionalism of the ambulatory patient access experience, supporting clinical care and revenue cycle readiness by completing scheduling and registration steps thoughtfully and on time.

This role blends in-person and phone support, requiring exceptional customer service, empathy, and precise data collection.