Amazon & Retail Ops Manager - Global Launches

Fi; New York (NY); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO

Health coverage

Wellness program

Dog-friendly office

BarkBack donation program

Fi membership

Gifting program

Job summary

Fi in New York is seeking a Manager of Amazon & Retail Operations to own Amazon Seller Central end to end: catalog integrity, inbound compliance, cases and escalations, and account health. You’ll be the go‑to person who knows how to navigate Amazon challenges, elevate processes, and drive launches with Chewy, Costco, and other partners.

You’ll own operational work across multiple marketplaces, including new international launches, and collaborate with supply planning, finance, and marketing to

Qualifications

• 5+ years operating an Amazon account for a physical goods brand, or equivalent experience
• Bachelor’s degree in Business, Supply Chain, Operations, or related field, or equivalent practical experience
• Deep working knowledge of Amazon Seller Central and 3PL
• Strong Excel skills and ability to build reporting; SQL is a plus

Responsibilities

• Own catalog integrity, listing data, and variation structure across our Amazon catalog
• Monitor and resolve issues with account health, Buy Box, and listing compliance
• Manage cases and escalations end to end, maintain a calendar of Amazon obligations
• Manage FBM fallback during stockouts, keeping shipping SLAs and KPIs within thresholds
• Own inbound compliance for 3PL shipments and retailer routing guides
• Create and track inbound shipments, drive FBA prep and chargebacks toward zero
• Own item setup, data syndication, ASNs, and labeling across partners
• Coordinate with finance on marketplace tax and compliance registrations
• Lead international retailer launches: setup, localization, compliance, inventory inbound planning
• Build a launch plan sequenced against compliance lead times
• Partner with marketing and brand on listings and promotions

Skills

Amazon Seller Central

Excel

SQL

Claude AI

Communication

3PL

International marketplaces

Education

Bachelor's degree in Business, Supply Chain, Operations, or related field

Tools

SQL

Job description

Fi in New York is seeking a Manager of Amazon & Retail Operations to own Amazon Seller Central end to end: catalog integrity, inbound compliance, cases and escalations, and account health. You’ll be the go‑to person who knows how to navigate Amazon challenges, elevate processes, and drive launches with Chewy, Costco, and other partners.

You’ll own operational work across multiple marketplaces, including new international launches, and collaborate with supply planning, finance, and marketing to