Amazon Catalog & Inventory Operations Lead

VML/WPP Enterprise Solutions; Chicago (IL); On-site; USD 60,000 - 140,000; Full time

Job summary

WPP Enterprise Solutions seeks a hands-on Senior Manager, Commerce (Amazon Operations) to own the day-to-day catalog health for our CPg clients on Amazon. You will operate inside Vendor Central and Seller Central, performing content changes, flat-file uploads, and support-ticket management to drive immediate retail success.

You will monitor inventory, resolve listing issues, coordinate with supply chain, and deliver weekly status reports to cross-functional teams, enabling optimized catalog

Qualifications

• 2-4 years of hands-on experience managing catalogs in Amazon Vendor Central (1P) and/or Amazon Seller Central (3P). Prior agency experience is highly preferred.
• Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
• Advanced Excel Skills: proficient in Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets.
• Problem-Solving Mentality: gritty determination to solve problems; you don’t take the first No from Amazon Support as the final answer.
• Extreme Attention to Detail: ensure product listings are 100% accurate, properly mapped, and visually cohesive before going live.

Responsibilities

• Ticket Resolution & Troubleshooting on Amazon systems.
• Case Management: manage and follow up on Amazon support tickets across Seller, Vendor, and Brand Registry.
• Error Resolution: diagnose and fix complex catalog issues (e.g., ASINs, stock, hijackings).
• Compliance: monitor health dashboards and resolve listing suppressions and related statuses.
• Flat File Mastery: create and upload bulk inventory files to update catalogs and map attributes.
• Content Execution: update product content, upload images/videos, and configure A+ content.
• A/B Testing: set up and monitor tests for titles, images, and A+ content to optimize CVR.
• Availability & Inventory: monitor stock levels and flag PO/shipment issues with supply chain teams.
• Dispute Management: assist in disputing chargebacks and shortages to protect profitability.
• Walk-the-Store Audits: perform digital shelf diagnostics and provide visual reports to clients.
• Sales Enablement: deliver weekly status reports and catalog health readouts to clients and sales teams.
• Cross-Functional Collaboration: coordinate with Media and Strategy teams to ensure ASIN readiness for campaigns.

Skills

Amazon catalog management

Advanced Excel

Problem solving

Attention to detail

Cross-functional collaboration

Tools

Amazon Vendor Central

Amazon Seller Central

Excel (VLOOKUP, Pivot)

Job description

WPP Enterprise Solutions seeks a hands-on Senior Manager, Commerce (Amazon Operations) to own the day-to-day catalog health for our CPg clients on Amazon. You will operate inside Vendor Central and Seller Central, performing content changes, flat-file uploads, and support-ticket management to drive immediate retail success.

You will monitor inventory, resolve listing issues, coordinate with supply chain, and deliver weekly status reports to cross-functional teams, enabling optimized catalog