Senior Specialist, Customer Experience, Amazon - Marketplace Partnership

Front Row; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Front Row is seeking a Sr. E-Commerce Operations Specialist to own the Amazon account operations for health, wellness, beauty and CPG brands.

You will ensure listing accuracy, feed management, and fulfillment coordination across a multi-brand portfolio. You will enforce compliance, protect brand integrity, and serve as the main operational liaison between internal teams, brand partners, and Amazon support, working with Media, Creative, Supply Chain, Brand Management, and Technology to drive

Responsibilities

• Own day-to-day Amazon account health for brands in Health, Wellness, Beauty and CPG.
• Ensure listing accuracy and feed management across portfolio.
• Coordinate fulfillment and assist with compliance enforcement and brand protection.
• Serve as the primary operational liaison between internal teams, brand partners, and Amazon support.
• Collaborate with Media, Creative, Supply Chain, Brand Management, and Technology to sustain clean operations and growth.

Job description

At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360 perspective. We work effectively to give every client the hands-on support, niche knowledge, and first-access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.
We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational.
We leverage data-driven insights from Catapult, our proprietary technology, and our deep understanding of marketplaces like Amazon, Walmart.com, TikTok Shop, to craft strategies unique to each brand we work with while protecting their pricing and channel strategies at every lifecycle stage and in any global market.
The Sr. E-Commerce Operations Specialist will own the operational backbone of Amazon accounts across a portfolio of brands within the Health, Wellness, Beauty, and CPG categories. This person will be responsible for day-to-day account health, listing accuracy, feed management, fulfillment coordination, compliance enforcement, and brand protection serving as the primary operational point of contact between internal teams, brand partners, and Amazon support.
This role reports to the Director, Marketplace Operations and is ideal for someone who has seen the full range of Seller Central issues, can triage and prioritize under pressure, and brings a systems-oriented mindset to daily operations. The Sr. E-Commerce Operations Specialist will collaborate closely with Media, Creative, Supply Chain, Brand Management, and Technology teams to keep our brands running cleanly and growing efficiently.

Role Overview