Aisles Online Service Lead — Fast-Paced Customer Ops

Hy-Vee, Inc.; Sioux Falls (SD); On-site; USD 22,000 - 30,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Service Lead in Sioux Falls to manage daily online order operations and supervise staff. You will direct labor, ensure timely orders, and maintain a high standard of customer service in a fast-paced store environment.

The role emphasizes leadership, problem solving, and clear communication with department leaders and employees, with an hourly wage and a strong team-oriented culture.

Qualifications

• Strong customer-service mindset and leadership abilities.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Excellent communication with customers and teammates.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and resolving concerns.
• Supervise and direct Aisles Online employees, planning labor for efficiency and cost control.
• Maintain in-house quality control, including cleaning and proper handling of equipment and merchandise.
• Communicate with supervisors regarding labor needs, receiving, storage, and delivery issues.
• Respond to questions from employees and customers in a timely, professional manner.
• Maintain employee records and document interactions; train new employees and conduct performance reviews.
• Attend team meetings and participate in special projects as assigned.
• Assist with phone orders and ensure timely, friendly service.

Skills

Team leadership

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

6 months related experience

Job description

Hy-Vee, Inc. is seeking an Aisles Online Service Lead in Sioux Falls to manage daily online order operations and supervise staff. You will direct labor, ensure timely orders, and maintain a high standard of customer service in a fast-paced store environment.

The role emphasizes leadership, problem solving, and clear communication with department leaders and employees, with an hourly wage and a strong team-oriented culture.