Aisles Online: Customer Service Lead

Hy-Vee, Inc.; Shakopee (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Service Lead to manage daily online order operations and lead a fast-paced team in a retail store environment. You will supervise staff, direct labor, and ensure accurate and timely order fulfillment, while maintaining safety and quality standards.

The role emphasizes customer-first service, effective communication with supervisors, and training and evaluating team performance. On-site work with a dynamic schedule is required.

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Responsibilities

• Greet customers and resolve concerns to deliver outstanding service.
• Supervise Aisles Online employees and plan labor for efficiency.
• Maintain in-house quality control and proper handling of equipment.
• Communicate labor needs and delivery issues with supervisors.
• Train new employees and conduct performance reviews.
• Participate in team meetings and support store operations.

Skills

Customer service

Team leadership

Labor planning

Communication

Problem solving

Organization

Discretion

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. is seeking an Aisles Online Service Lead to manage daily online order operations and lead a fast-paced team in a retail store environment. You will supervise staff, direct labor, and ensure accurate and timely order fulfillment, while maintaining safety and quality standards.

The role emphasizes customer-first service, effective communication with supervisors, and training and evaluating team performance. On-site work with a dynamic schedule is required.