Aisles Online Team Lead

Hy-Vee, Inc.; Marshall (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hy-Vee employee benefits

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Service Lead to manage daily operations, supervise staff, and ensure accurate and timely order fulfillment. You will lead a fast-paced team, resolve customer concerns, and collaborate with department leadership to drive service excellence.

The role emphasizes leadership, labor planning, quality control, and strong communication in a retail setting, with hourly pay and potential for growth within Aisles Online.

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and addressing needs.
• Supervise and direct Aisles Online employees, planning labor for efficiency.
• Maintain in-house quality control, including equipment handling and cleanliness.
• Communicate labor needs and delivery issues with supervisors.
• Respond to questions from employees and customers in a timely, professional manner.
• Maintain employee records and document interactions.
• Train new employees and conduct performance reviews.
• Have authority to recommend disciplinary action.
• Attend team meetings as assigned and support department goals.
• Answer phones, take orders, and provide friendly, helpful service.
• Follow Hy-Vee dress code and department guidelines.
• Assist with special projects as they arise.

Skills

Leadership

Customer service

Team coordination

Communication

Organization

Discretion

Education

High school diploma or equivalent

Six months of related job experience

Job description

Hy-Vee, Inc. is seeking an Aisles Online Service Lead to manage daily operations, supervise staff, and ensure accurate and timely order fulfillment. You will lead a fast-paced team, resolve customer concerns, and collaborate with department leadership to drive service excellence.

The role emphasizes leadership, labor planning, quality control, and strong communication in a retail setting, with hourly pay and potential for growth within Aisles Online.