Airport Floor Operations Leader & Customer Service Coach

Secure Identity, LLC.; Cleveland (OH); On-site; USD 28,000 - 39,000; Full time

Job summary

CLEAR is hiring an Assistant Operations Manager to join the airport leadership team in Cleveland. You will lead and drive daily floor operations, coach security, customer service and sales, and report to the General Manager.

You thrive in a fast-paced environment, with hands-on leadership, strong communication, and the ability to manage shifting priorities while upholding TSA and security standards. This role requires on-site presence at the airport.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation (retail, hospitality, etc.).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in a fast-changing environment.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Proficiency in using technology daily in your work.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, as well as changes, breaks, and rotations; coach, mentor, and train the team to meet sales and customer service goals and standards.
• Oversee asset control & devices - understand how our technology works & troubleshoot when necessary.
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership experience

Interpersonal communication

Multitasking

Organizational skills

Tech proficiency

Job description

CLEAR is hiring an Assistant Operations Manager to join the airport leadership team in Cleveland. You will lead and drive daily floor operations, coach security, customer service and sales, and report to the General Manager.

You thrive in a fast-paced environment, with hands-on leadership, strong communication, and the ability to manage shifting priorities while upholding TSA and security standards. This role requires on-site presence at the airport.