Airport Floor Operations Leader & Service Coach

CLEAR; Sarasota (FL); On-site; USD 55,000 - 76,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager. The role spends 80% of time on the floor, guiding daily operations and modeling hands-on leadership in security, service, and sales.

You will supervise shifts, mentor staff, troubleshoot devices, and build strong relationships with TSA, airlines, and other stakeholders. The position requires 1–2 years of leadership experience, a schedule that includes weekends and early

Qualifications

• 1–2 years of leadership experience in a customer-facing operation (e.g., retail, hospitality, or similar).
• Excellent interpersonal and communication skills with the ability to motivate and influence others.
• Ability to manage multiple priorities in a dynamic environment.
• Strong organizational skills with the ability to handle several tasks concurrently.
• Proficiency using technology daily in work activities.
• Must be able to stand/walk for extended periods.
• Able to follow CLEAR, airport, state and federal policies and procedures.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy procedures are conducted with high security and integrity.
• Monitor and drive security, service and sales on each shift.
• Manage shift briefings, debriefs and huddles, and handle breaks and rotations.
• Coach, mentor, and train the team to meet sales and customer service goals.
• Oversee asset control and devices and troubleshoot technology as needed.
• Represent CLEAR to the airport, TSA and airline community and build stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership

Customer-facing

Interpersonal skills

Multitasking

Tech savvy

Stamina

Policy compliance

Flexible schedule

Background check

Job description

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager. The role spends 80% of time on the floor, guiding daily operations and modeling hands-on leadership in security, service, and sales.

You will supervise shifts, mentor staff, troubleshoot devices, and build strong relationships with TSA, airlines, and other stakeholders. The position requires 1–2 years of leadership experience, a schedule that includes weekends and early