Airport Operations Lead: Customer Service & Security

CLEAR; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager. You will lead daily floor operations, coach staff on security, customer service and sales, and stay hands-on in a fast-paced environment.

The role emphasizes on-floor presence, incident prevention, and building strong relationships with TSA, airlines, and stakeholders while driving service and sales goals.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation (retail, hospitality, etc.).
• Excellent interpersonal and communication skills with the ability to motivate and influence others.
• Ability to manage multiple priorities in a fast-changing environment.
• Strong organizational skills for handling multiple tasks and shifts.
• Proficiency in using technology daily in your work.
• Ability to stand/walk for extended periods and comply with policies.

Responsibilities

• Spend 80% on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are followed with high security and integrity.
• Monitor and drive security, service, and sales on each shift.
• Lead shift briefings, debriefs and huddles, and manage breaks and rotations.
• Coach, mentor, and train the team to meet sales and service goals.
• Oversee asset control and device troubleshooting for the technology in use.
• Represent CLEAR with airport, TSA, and airline stakeholders.
• Manage incident prevention and responses.
• Attend station management team meetings.

Skills

Leadership experience

Interpersonal skills

Communication skills

Multitasking

Technology proficiency

Customer service oriented

Job description

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager. You will lead daily floor operations, coach staff on security, customer service and sales, and stay hands-on in a fast-paced environment.

The role emphasizes on-floor presence, incident prevention, and building strong relationships with TSA, airlines, and stakeholders while driving service and sales goals.