Airport Floor Operations Leader: Security & Sales Coach

CLEAR; Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and guiding daily floor operations at the station.

The role emphasizes hands-on coaching for security, customer service and sales, with on-floor leadership about 80% of the time, collaborating with TSA policies, airport partners, and stakeholders to maintain safety and service standards.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in an ever-changing environment.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Proficiency in using technology daily in your work.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations; coach, mentor, and train the team to meet sales and customer service goals and standards.
• Oversee asset control & devices; understand how our technology works & troubleshoot when necessary.
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships.
• Manage incident prevention and responses.
• Attend station management team meetings.

Job description

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and guiding daily floor operations at the station.

The role emphasizes hands-on coaching for security, customer service and sales, with on-floor leadership about 80% of the time, collaborating with TSA policies, airport partners, and stakeholders to maintain safety and service standards.