Airport Floor Operations Lead - Customer & Security

CLEAR; North Carolina; On-site; USD 52,000 - 76,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join our airport leadership team. You will lead daily floor operations at your station, coach a hands-on team, and focus on security, customer service, and sales in a fast-paced environment.

The ideal candidate thrives in a bustling airport setting, can manage multiple priorities, and will represent CLEAR with TSA and airline partners while ensuring policy compliance and outstanding guest experiences.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in an ever-changing environment.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Proficiency in using technology daily in your work.
• Ability to stand/walk for extended periods of time.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (weekends, holidays, early mornings, and/or evenings).
• Completion of all required airport and government security screening processes, including SIDA badge eligibility.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices – understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Skills

Leadership

Interpersonal skills

Multitasking

Organizational skills

Tech proficiency

Physical stamina

Policy compliance

Flexible schedule

Security clearance

Job description

CLEAR is seeking an Assistant Operations Manager to join our airport leadership team. You will lead daily floor operations at your station, coach a hands-on team, and focus on security, customer service, and sales in a fast-paced environment.

The ideal candidate thrives in a bustling airport setting, can manage multiple priorities, and will represent CLEAR with TSA and airline partners while ensuring policy compliance and outstanding guest experiences.