Airport Operations Lead: Floor, Security & Service

Secure Identity, LLC.; Raleigh (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

CLEAR is hiring an Assistant Operations Manager to lead daily airport floor operations and coach a security, customer service and sales-focused team. The role reports to the General Manager and requires hands-on leadership in a fast-paced environment.

The ideal candidate will work on the airport floor, uphold CLEAR and TSA policy, and coordinate shifts, training, and incident responses while building stakeholder relationships across the airport community.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in a fast-paced, ever-changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Ability to stand/walk for extended periods
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include SF-85 screening, depending on assignment.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as changes, breaks, and rotations; coach, mentor, and train the team to meet goals
• Oversee asset control & devices; understand technology and troubleshoot as needed
• Represent CLEAR throughout the airport, TSA and airline community by building stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Skills

Leadership

Interpersonal skills

Multitasking

Organizational skills

Technology proficiency

Physical stamina

Policy compliance

Flexible schedule

Job description

CLEAR is hiring an Assistant Operations Manager to lead daily airport floor operations and coach a security, customer service and sales-focused team. The role reports to the General Manager and requires hands-on leadership in a fast-paced environment.

The ideal candidate will work on the airport floor, uphold CLEAR and TSA policy, and coordinate shifts, training, and incident responses while building stakeholder relationships across the airport community.