Airport Floor Leader: Customer Service & Security Coach

Fountain; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager. You will lead daily floor operations, coach security, customer service and sales in a fast-paced environment.

The role requires on-site presence, ability to stand for long periods, and flexibility to work weekends and early mornings. You will ensure policy adherence, mentor staff, and build relationships with airport partners.

Qualifications

• 1–2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills to motivate and mentor others.
• Ability to manage multiple priorities in a dynamic environment.
• Strong organizational skills to handle multiple tasks.
• Proficiency with technology used daily on the floor.
• Ability to stand/walk for extended periods.
• Ability to follow CLEAR, airport, state and federal regulations.
• Availability to work non-traditional hours including weekends and holidays.

Responsibilities

• Spend 80% of time on the floor in a customer-facing environment.
• Ensure CLEAR and TSA policy procedures are followed with high security.
• Monitor and drive security, service and sales on each shift.
• Lead shift briefings and debriefs, coordinating breaks and rotations.
• Coach, mentor and train the team to meet sales and customer-service goals.
• Oversee asset control and devices, and troubleshoot when needed.
• Represent CLEAR with airport, TSA and airline stakeholders.
• Attend station management team meetings.

Skills

Leadership

Customer facing

Communication

Team mentoring

Technology proficiency

Shift management

Job description

CLEAR is seeking an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager. You will lead daily floor operations, coach security, customer service and sales in a fast-paced environment.

The role requires on-site presence, ability to stand for long periods, and flexibility to work weekends and early mornings. You will ensure policy adherence, mentor staff, and build relationships with airport partners.