Airport Concierge & Owner Experience Specialist

QS Security Services, LLC; West Palm Beach (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid Time Off

401(k) with company match

Employee travel perks

Job summary

NetJets is seeking a Service Representative I to be the onsite face for Owners and crew at top volume airports. You will anticipate needs, coordinate catering and ground transport, and provide personalized service to ensure a seamless travel experience.

You will work closely with airport teams, caterers, and sales to nurture Owner loyalty, manage delays with care, and uphold NetJets standards. A Bachelor’s in Hospitality or Aviation and 2–4 years of experience are required.

Qualifications

• Minimum 2 years in high-end hospitality/customer service
• Aviation knowledge required
• Excellent verbal and written communication skills
• Able to work independently within operational guidelines
• Willing to work varied schedules including evenings/weekends/holidays

Responsibilities

• Meet inbound/outbound Owners and crew to provide exceptional, personalized service
• Communicate with Owners and flight crews about operational issues and service requirements
• Troubleshoot issues at the airport to minimize disruptions and keep stakeholders informed
• Coordinate with vendors and internal teams to arrange catering, transport, and special requests
• Support NetJets brand through events and high-volume flight days

Skills

Hospitality experience

Aviation knowledge

Customer service

Verbal & written communication

MS Word/Excel/SharePoint/MS Teams

Education

Bachelor's in Hospitality or Aviation

Tools

MS Word

MS Excel

SharePoint

MS Teams

Job description

NetJets is seeking a Service Representative I to be the onsite face for Owners and crew at top volume airports. You will anticipate needs, coordinate catering and ground transport, and provide personalized service to ensure a seamless travel experience.

You will work closely with airport teams, caterers, and sales to nurture Owner loyalty, manage delays with care, and uphold NetJets standards. A Bachelor’s in Hospitality or Aviation and 2–4 years of experience are required.