Elite Private Aviation Guest Services Concierge

QS Security Services, LLC; City of White Plains (NY); On-site; USD 37,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

NetJets is seeking a Guest Services Concierge to be onsite for Owners and crew at an exclusive-use facility. The role focuses on delivering personalized, proactive service while nurturing Owner loyalty through knowledge and anticipation of needs.

Responsibilities include managing personal schedules, maintaining lounges, controlling stock, and coordinating with catering, ground transport, and third-party vendors to ensure flawless service for Owners and crews.

Qualifications

• Minimum 2 years high end Hospitality customer service experience.
• Aviation knowledge
• Excellent verbal and written communication skills
• Solid command of hospitality service to include, at minimum, proper command of language, proper introductions, table settings and basic wine and beverage service.
• Able to work independently within operational guidelines
• Self-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality.
• Flexible schedule, including holidays and weekends

Responsibilities

• Manage personal schedule and weekly target metrics.
• Maintain lounges and monitor stock to control costs.
• Develop Owner relationships with proactive, personalized service.
• Coordinate with vendors and Marketing for events and special duties.
• Act as Owner Advocate during delays and disruptions.
• Support events travel and training for Owners and crews

Skills

Hospitality experience

Aviation knowledge

Communication skills

Wine service

Independent worker

Diplomatic

Flexible schedule

Education

Associate's in Hospitality or Aviation

Job description

NetJets is seeking a Guest Services Concierge to be onsite for Owners and crew at an exclusive-use facility. The role focuses on delivering personalized, proactive service while nurturing Owner loyalty through knowledge and anticipation of needs.

Responsibilities include managing personal schedules, maintaining lounges, controlling stock, and coordinating with catering, ground transport, and third-party vendors to ensure flawless service for Owners and crews.