Private Aviation Onsite Concierge

NetJets IP, LLC; West Palm Beach (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid Time Off

401(k) plan with company match

Healthcare Advocacy

Wellness Programs & Discounts

Job summary

NetJets IP, LLC is seeking a Service Representative I to be the onsite face for Owners and crew at top volume airports. You will coordinate catering, ground transportation, and special requests, ensuring a personalized, seamless travel experience and proactive problem solving to maintain Owner loyalty.

The role requires 2–4 years in hospitality or aviation-related service, with strong communication skills and the ability to work varied hours including evenings, weekends, and holidays.

Qualifications

• 2+ years of high-end hospitality/customer service experience
• Aviation knowledge is preferred
• Excellent verbal and written communication skills
• Professional demeanor and ability to work independently within guidelines

Responsibilities

• Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide exceptional, personalized service
• Communicate with Owners regarding operational issues and service requirements
• Troubleshoot flight arrivals/departures and coordinate with vendors to minimize disruptions
• Coordinate with flight crews on local processes and Owner information
• Maintain positive relationships with local vendors to ensure service quality for NetJets passengers
• Oversee daily maintenance of NJ lounges at the Service Representative location
• Report Owner concerns to relevant departments and Sales Teams to improve satisfaction
• Support Sales and Marketing with knowledge of area facilities, prospects, and Owners
• Travel as needed for events, high-volume days, training, and development

Skills

Customer service

Hospitality

Communication skills

Problem solving

Teamwork

Education

Bachelor's in Hospitality or Aviation

Tools

MS Word

MS Excel

SharePoint

MS Teams

Job description

NetJets IP, LLC is seeking a Service Representative I to be the onsite face for Owners and crew at top volume airports. You will coordinate catering, ground transportation, and special requests, ensuring a personalized, seamless travel experience and proactive problem solving to maintain Owner loyalty.

The role requires 2–4 years in hospitality or aviation-related service, with strong communication skills and the ability to work varied hours including evenings, weekends, and holidays.