Elite Private Aviation Guest Services Concierge

NetJets IP, LLC; City of White Plains (NY); On-site; USD 37,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Employee Assistance Program

Flexible Spending Accounts

Health Savings Account with employer

Wellness Programs & Discounts

Paid Time Off

Parental Leave of Absence

Life and Accident Insurance

Voluntary benefits

401(k) plan with employer match

Job summary

NetJets IP, LLC in White Plains is seeking a Guest Services Concierge to be onsite for Owners and crew at an exclusive use facility. You will proactively engage with airport services and vendors to ensure flawless service and develop Owner loyalty through personalized attention.

The role requires 2–4 years in high-end hospitality, aviation knowledge, and excellent communication skills. A flexible schedule, including holidays and weekends, is expected, with opportunities to travel for special

Qualifications

• Minimum of 2 years high end Hospitality customer service experience.
• Aviation knowledge.
• Excellent verbal and written communication skills.
• Solid command of hospitality service including language, introductions, table settings and basic wine/beverage service.
• Able to work independently within operational guidelines.
• Self-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality.
• Flexible schedule, including holidays and weekends.

Responsibilities

• Manages personal schedule based upon defined variables and meeting weekly target metrics; proactively resolves issues and keeps departments in the loop.
• Develops local site operating practices and procedures due to unique developments without service interruption.
• Works with crew and Owner Services to minimize confusion and diffuse situations; acts as Owner Advocate during delays; arranges special requirements.
• Coordinates with local 3rd party vendors to ensure expectations are met; provides advance notice of peak activity and daily reports to vendors.
• Travels for Special Events, high flight volume days, training and development; supports Sales and Marketing with area knowledge.

Skills

Hospitality knowledge

Aviation knowledge

Communication skills

Customer service

Problem solving

Flexible schedule

Education

Associate's in Hospitality or Aviation

Job description

NetJets IP, LLC in White Plains is seeking a Guest Services Concierge to be onsite for Owners and crew at an exclusive use facility. You will proactively engage with airport services and vendors to ensure flawless service and develop Owner loyalty through personalized attention.

The role requires 2–4 years in high-end hospitality, aviation knowledge, and excellent communication skills. A flexible schedule, including holidays and weekends, is expected, with opportunities to travel for special