Airport Experience Lead - Onsite Operations & Service

NetJets IP, LLC; Chicago (IL); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

NetJets seeks an Site Experience & Operations Manager to lead on-site service at a high-visibility airport, owning daily execution and ensuring flawless Owner experiences. You will work with airport authorities, FBOs, and internal teams to maintain reliability and brand standards, resolving issues before they impact service quality.

The role requires 6–8 years’ experience in aviation or complex service delivery environments and a hospitality/business background.

Qualifikationen

• Bachelor’s in Hospitality or Business.
• 6–8 years of experience.
• Strong understanding of FBO operations, airport environments, and aviation service delivery requirements.

Aufgaben

• Oversee day-to-day service delivery at the assigned airport.
• Coordinate with airport authorities, FBO teams, ground service providers, and on-site partners.
• Strengthen reliability by ensuring daily processes and handoffs are followed.
• Maintain relationships with local vendors and internal teams.
• Communicate updates and risks to internal stakeholders.
• Provide site performance updates and insights to drive improvements.

Kenntnisse

Adaptability

Collaboration

Service-Oriented

Ausbildung

Bachelor's in Hospitality or Business

Jobbeschreibung

NetJets seeks an Site Experience & Operations Manager to lead on-site service at a high-visibility airport, owning daily execution and ensuring flawless Owner experiences. You will work with airport authorities, FBOs, and internal teams to maintain reliability and brand standards, resolving issues before they impact service quality.

The role requires 6–8 years’ experience in aviation or complex service delivery environments and a hospitality/business background.