Airport Car Rental Customer Experience Specialist

National Car Rental; Birmingham (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k with profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental at Birmingham International Airport (BHM) is hiring a Customer Experience Representative. You will welcome customers, explain rental terms, and offer add-on products to ensure a smooth car rental experience. A valid driver's license and solid customer service background are required.

Position includes scheduled shifts at the Birmingham airport with benefits like PTO, insurance, and retirement plans. Starting pay is $17.00 per hour with monthly bonus opportunities.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• Minimum 2 years of continuous customer service or sales experience in retail, guest services, or administrative support.
• Current and valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer additional products and services, upgrades, protection plans, and fuel options.
• Provide directions and local information to customers as needed.
• Answer calls for reservations, rate quotes, and general questions.
• Assist in assessing rental condition at return and report issues to management.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

National Car Rental at Birmingham International Airport (BHM) is hiring a Customer Experience Representative. You will welcome customers, explain rental terms, and offer add-on products to ensure a smooth car rental experience. A valid driver's license and solid customer service background are required.

Position includes scheduled shifts at the Birmingham airport with benefits like PTO, insurance, and retirement plans. Starting pay is $17.00 per hour with monthly bonus opportunities.