Customer Experience Specialist - Car Rental & Travel Perks

National Car Rental; Little Rock (AR); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement plan with 401k matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring at the Little Rock Airport location. The Customer Experience Representative delivers friendly, efficient service, explains rental terms, and helps customers choose options.

Duties include handling reservations, processing payments, and ensuring a smooth rental and return experience. The role requires at least 1 year in customer service and 1 year in sales, legal work authorization, a valid driver's license, and a high school diploma or GED.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States with no sponsorship needed now or in the future.
• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Minimum 1 year of sales experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.

Responsibilities

• Greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and available services clearly.
• Offer protection products, upgrades, fuel options, and other add-ons.
• Provide directions and local information to assist customers.
• Answer reservations, rate quotes, and general questions via phone or in person.
• Place outbound calls for callbacks and other assigned tasks.
• Assess vehicle condition upon return and report issues to management.
• Maintain attendance and punctuality, and perform other duties as assigned.

Skills

Customer service

Sales

Communication

Punctuality

Education

High School Diploma or GED

Job description

National Car Rental is hiring at the Little Rock Airport location. The Customer Experience Representative delivers friendly, efficient service, explains rental terms, and helps customers choose options.

Duties include handling reservations, processing payments, and ensuring a smooth rental and return experience. The role requires at least 1 year in customer service and 1 year in sales, legal work authorization, a valid driver's license, and a high school diploma or GED.