Customer Experience Representative - Birmingham Airport

National Car Rental; Birmingham (AL); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Rental car discounts

401k with profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Descrizione del lavoro

National Car Rental at Birmingham International Airport (BHM) is hiring a Customer Experience Representative. You will welcome customers, explain rental terms, and offer add-on products to ensure a smooth car rental experience. A valid driver's license and solid customer service background are required.

Position includes scheduled shifts at the Birmingham airport with benefits like PTO, insurance, and retirement plans. Starting pay is $17.00 per hour with monthly bonus opportunities.

Competenze

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• Minimum 2 years of continuous customer service or sales experience in retail, guest services, or administrative support.
• Current and valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.

Mansioni

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer additional products and services, upgrades, protection plans, and fuel options.
• Provide directions and local information to customers as needed.
• Answer calls for reservations, rate quotes, and general questions.
• Assist in assessing rental condition at return and report issues to management.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Conoscenze

Customer service

Sales experience

Communication skills

Formazione

High School Diploma or GED

Descrizione del lavoro

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $17.00 / hour plus monthly bonus opportunities.

This position is located at the Birmingham International Airport (BHM) - 5900 Messer Airport Hwy, Birmingham, AL 35212.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedules Available

• Friday - Tuesday: 3:00pm to 12:00am (Off Wednesday/Thursday)
• Sunday/Monday/Wednesday/Thursday/Friday: 3:00pm to 12:00am (Off Tuesday/Saturday)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of continuous customer service or sales experience in retail, guest services, or administrative support
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)