Airport Car Rental Customer Experience Specialist

National Car Rental; Charleston (WV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative at Charleston Yeager Airport. The role involves welcoming customers, handling rental transactions, explaining terms and options, and providing local information to ensure a smooth rental experience.

You will also verify driver information and assist with vehicle return processes. We offer paid time off, employee rental discounts, a 401(k) plan with matching, and comprehensive health, dental, and vision insurance.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must be 18 years or older.
• Must be authorized to work in the United States without sponsorship.
• Valid driver's license with clean driving record (no major violations in past 3 years).
• No drug or alcohol related convictions in past 3 years.

Responsibilities

• Greet customers professionally and manage rental transactions.
• Explain rental terms, vehicle features, and optional protections to customers.
• Assist with directions, maps and local information as needed.
• Handle reservations, rate quotes, and general inquiries by phone or in person.
• Inspect vehicles upon return and communicate any issues to management.

Skills

Customer service

Sales experience

Education

High School Diploma or equivalent

Job description

National Car Rental is hiring a Customer Experience Representative at Charleston Yeager Airport. The role involves welcoming customers, handling rental transactions, explaining terms and options, and providing local information to ensure a smooth rental experience.

You will also verify driver information and assist with vehicle return processes. We offer paid time off, employee rental discounts, a 401(k) plan with matching, and comprehensive health, dental, and vision insurance.