Airline Customer Service Agent — Travel Perks & Growth

Southwest Airlines; Columbus (OH); Remote; USD 57,308,160 - 85,962,240; Full time

Benefits offered by this job

Fly free on open seats for you and you

401(k) profit-sharing plan

Profit sharing potential

Job summary

Southwest Airlines is seeking a Customer Service Agent in Columbus, OH. You will greet customers, manage ticketing and check-in, and provide up-to-date flight information while maintaining a friendly, professional presence.

The role requires a Bachelor's degree and offers opportunities for overtime under a union framework, with a strong emphasis on customer relations and safety in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Experience in customer service preferred.
• Ability to operate a computerized POS device and handle cash.
• Willingness to work shifts, weekends, holidays, and overtime if required.

Responsibilities

• Greet and assist customers with a friendly demeanor and build rapport.
• Coordinate with internal and external clients to ensure service quality.
• Assist with ticketing, check-in, boarding, and baggage handling.
• Provide accurate fare, schedule, and flight information to customers.
• Handle transactions and resolve issues promptly and professionally.
• Document issues and file reports as needed.

Skills

Typing speed

Teamwork

Customer service

Emergency response

Time management

Professional grooming

Communication skills

Public interaction

Verbal & written skills

Education

Bachelor's degree

Tools

POS system

Job description

Southwest Airlines is seeking a Customer Service Agent in Columbus, OH. You will greet customers, manage ticketing and check-in, and provide up-to-date flight information while maintaining a friendly, professional presence.

The role requires a Bachelor's degree and offers opportunities for overtime under a union framework, with a strong emphasis on customer relations and safety in a fast-paced environment.