Airline Customer Care Specialist

Southwest Airlines; Dover (DE); On-site; USD 24,796 - 41,328; Full time

Job summary

Southwest Airlines is seeking a Customer Service Agent in Dover to warmly assist customers at the ticket counter, self-service area, and gate. The role involves resolving inquiries, processing transactions, and maintaining a positive travel experience for clients.

The ideal candidate will have a Bachelor’s degree and strong communication skills, with the ability to multitask in a dynamic environment while ensuring safety and service standards are met.

Qualifications

• Ability to type and use a computer keyboard to meet job demands.
• Ability to read, understand and follow instructions and guidelines.
• Capacity to work in a team and communicate effectively with customers.

Responsibilities

• Provide courteous support to customers and maintain positive relationships with clients.
• Assist customers with travel, freight, or baggage services and address their needs.
• Handle check-ins, registrations, boarding, baggage, reservations, and related issues using the automated system.

Skills

Typing speed/PC use

Teamwork

Communication skills

Education

Bachelor Degree

Job description

Southwest Airlines is seeking a Customer Service Agent in Dover to warmly assist customers at the ticket counter, self-service area, and gate. The role involves resolving inquiries, processing transactions, and maintaining a positive travel experience for clients.

The ideal candidate will have a Bachelor’s degree and strong communication skills, with the ability to multitask in a dynamic environment while ensuring safety and service standards are met.