Airline Customer Service Agent — Flight Perks & 401(k)

Southwest Airlines Co.; Madison (WI); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Complimentary flight seating

401(k) plan with company match

Profit-sharing contributions

Job summary

Southwest Airlines is seeking a Customer Service Agent in Madison, USA, to provide exceptional service to passengers and handle inquiries regarding ticketing and baggage. The ideal candidate will possess strong interpersonal skills, computer proficiency, and the ability to work under pressure.

This role offers benefits including complimentary flight seating and a 401(k) plan with company match. Join a passionate team at Southwest Airlines where your contributions help connect people to their essential travel needs.

Qualifications

• Proficient in file study, policy application, and ticketing procedures.
• Able to perform under pressure and adapt to emergencies.
• Professional appearance in line with grooming and uniform standards.

Responsibilities

• Provide excellent customer support, maintaining friendly relationships.
• Handle ticketing, boarding, baggage, and related inquiries.
• Assist passengers with issues related to flight delays or lost baggage.

Skills

Fast and accurate computer typing ability

Teamwork and interpersonal skills

Verbal communication

Written communication

Education

U.S. citizenship or authorized work status

Job description

Southwest Airlines is seeking a Customer Service Agent in Madison, USA, to provide exceptional service to passengers and handle inquiries regarding ticketing and baggage. The ideal candidate will possess strong interpersonal skills, computer proficiency, and the ability to work under pressure.

This role offers benefits including complimentary flight seating and a 401(k) plan with company match. Join a passionate team at Southwest Airlines where your contributions help connect people to their essential travel needs.