Customer Experience Agent — Flight Desk & Unlimited Travel

Southwest Airlines; City of Albany (NY); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Unlimited travel

401k match

Profit Sharing

Job summary

Southwest Airlines in Albany, USA is seeking a Customer Service Agent to greet travelers at the counter, baggage area, and gate, delivering welcoming, patient service while handling ticketing and inquiries.

The role requires a Bachelor’s degree and shifts based on seniority, with opportunities for overtime. Benefits include unlimited travel for employee and dependents, 401(k) with a dollar-for-dollar match, and potential profit sharing. U.S. citizen or eligible to work is required.

Qualifications

• Bachelor's degree required or preferred.
• Must be able to read instructions and follow procedures.
• Strong customer-service mindset and hospitality.
• Excellent communication and multitasking abilities.
• Ability to work in a fast-paced, regulated environment.

Responsibilities

• Provide hospitality at the ticket counter, baggage office, and gate.
• Assist with ticketing, baggage, reservations, and boarding procedures.
• Answer phones and provide information to callers.
• Handle payments, fares, exchanges, and daily balancing.
• Document incidents and submit reports as needed.

Skills

Typing speed

Reading comprehension

Teamwork

Stress tolerance

Work authorization

Education

Bachelor's Degree

Job description

Southwest Airlines in Albany, USA is seeking a Customer Service Agent to greet travelers at the counter, baggage area, and gate, delivering welcoming, patient service while handling ticketing and inquiries.

The role requires a Bachelor’s degree and shifts based on seniority, with opportunities for overtime. Benefits include unlimited travel for employee and dependents, 401(k) with a dollar-for-dollar match, and potential profit sharing. U.S. citizen or eligible to work is required.