Airline Customer Service Specialist

Southwest Airlines; Madison (WI); On-site; USD 27,552 - 41,328; Full time

Job summary

Southwest Airlines is seeking a Customer Service Agent to join our Madison location. You will assist customers at the ticket counter, baggage, and gate areas, ensuring a friendly and efficient travel experience.

This role requires a Bachelor Degree and strong communication skills. You will handle check-in, reservations, and related service tasks, answer inquiries, and resolve issues while maintaining a courteous demeanor under time pressure.

Qualifications

• Typing with speed to meet role needs
• Clear communication and customer service skills
• Ability to work in a team and adapt to tasks

Responsibilities

• Provide friendly assistance to customers at ticket counter, baggage and gate areas
• Support customers traveling, freight or baggage services and resolve issues
• Handle tagging, check-in, boarding, reservations and related inquiries and complaints
• Accurately provide flight information and assist guests at the airport
• Complete forms and reports as required by the organization

Skills

Typing

Customer service

Teamwork

Communication

Problem solving

Education

Bachelor Degree

Job description

Southwest Airlines is seeking a Customer Service Agent to join our Madison location. You will assist customers at the ticket counter, baggage, and gate areas, ensuring a friendly and efficient travel experience.

This role requires a Bachelor Degree and strong communication skills. You will handle check-in, reservations, and related service tasks, answer inquiries, and resolve issues while maintaining a courteous demeanor under time pressure.