Remote Customer Service Agent – Travel & Airlines

jobspromotor; Cleveland (OH); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Southwest Airlines' Customer Services team in Cleveland is seeking a Full Time Customer Service Agent to support travelers from home. You will assist passengers with tickets, reservations, baggage issues and inquiries, delivering friendly, patient service.

Requirements include a High School diploma and the ability to work in a fast-paced environment. The role offers hourly pay of $20–$30 and a standard 8-hour shift with potential weekend hours.

Qualifications

• High School diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to type and use computer systems.

Responsibilities

• Assist travelers with tickets, reservations, and baggage issues.
• Provide friendly, patient service to customers in person or via phone/electronic channels.
• Operate within airline systems to process transactions and resolve complaints.

Skills

Customer service

Communication

Typing

Teamwork

Education

High School

Tools

CRM software

Job description

Southwest Airlines' Customer Services team in Cleveland is seeking a Full Time Customer Service Agent to support travelers from home. You will assist passengers with tickets, reservations, baggage issues and inquiries, delivering friendly, patient service.

Requirements include a High School diploma and the ability to work in a fast-paced environment. The role offers hourly pay of $20–$30 and a standard 8-hour shift with potential weekend hours.