AI Support QA Specialist - Remote & Flexible Hours

Prolific Academic Ltd; United States; Remote; USD 34,000 - 49,000; Part time

Benefits offered by this job

Work from home

Flexible hours

Competitive pay

Job summary

Prolific is seeking Customer Support Representatives to join our Expert Network and help train AI models with real service expertise. You’ll complete a short paid test, then join Prolific as a participant to earn by performing paid tasks from home.

Researchers pay up to $30 per hour for tasks that may require one hour of uninterrupted work. The role emphasizes empathy, accuracy, and problem solving in a remote, flexible setup.

Qualifications

• Experience in high-volume customer support or client success.
• Excellent written English with clear empathy and tone.
• Strong troubleshooting and problem-solving skills.
• Ability to navigate multiple information sources quickly.
• Multilingual capabilities are a plus; PayPal is used for payment.

Responsibilities

• Evaluate AI chatbot replies for accuracy and tone.
• Simulate customer interactions and create realistic support tickets.
• Refine knowledge bases and automate FAQ clarity.
• Label sentiment to ensure empathy and professionalism.
• Quality-check AI outputs against standard QA rubrics.

Skills

High-volume support

Written English

Troubleshooting

Attention to detail

Multilingual ability

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack/Teams

Job description

Prolific is seeking Customer Support Representatives to join our Expert Network and help train AI models with real service expertise. You’ll complete a short paid test, then join Prolific as a participant to earn by performing paid tasks from home.

Researchers pay up to $30 per hour for tasks that may require one hour of uninterrupted work. The role emphasizes empathy, accuracy, and problem solving in a remote, flexible setup.