Remote AI Support & QA Specialist

Prolific; United States; Remote; USD 34,000 - 49,000; Part time

Benefits offered by this job

Flexible hours

Work from home

Competitive pay rates

PayPal account required

Job summary

Prolific is seeking Customer Support Representatives to join its Expert Network to train and evaluate AI models using real service expertise. Successful candidates will be paid to complete paid tasks after a quick assessment, often up to $30 per hour, with flexible hours and remote work.

Role includes evaluating AI responses, simulating interactions, and refining knowledge bases. A Paypal account is required to receive payments and contribute to high-quality support outcomes.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English with the ability to adjust tone, empathy, and clarity.
• Proven ability to de-escalate complex situations and troubleshoot issues.
• High typing speed and ability to navigate multiple information sources quickly.
• A sharp eye for identifying errors in logic, tone, or factual accuracy.
• Multilingual capabilities are a plus for evaluating translations.
• Must have a PayPal account to receive payments.

Responsibilities

• Evaluate AI chatbot responses for accuracy, brand voice, and usefulness.
• Simulate customer interactions and create realistic support tickets.
• Refine knowledge bases and FAQs to be clear and correct.
• Annotate sentiment to assess empathetic, professional, or robotic tone.
• Quality assure outputs against standard support rubrics.

Skills

High-volume support

Clear written English

Problem-solving

De-escalation

Multi-tasking

Attention to detail

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific is seeking Customer Support Representatives to join its Expert Network to train and evaluate AI models using real service expertise. Successful candidates will be paid to complete paid tasks after a quick assessment, often up to $30 per hour, with flexible hours and remote work.

Role includes evaluating AI responses, simulating interactions, and refining knowledge bases. A Paypal account is required to receive payments and contribute to high-quality support outcomes.