Remote AI Support & QA Specialist

Prolific Academic Ltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Work from home

Flexible hours

Competitive pay

Job summary

Prolific Academic Ltd seeks Customer Support Representatives to join its Expert Network and help train and evaluate AI models using real service expertise. If successful, you’ll be invited to join Prolific as a participant and get paid for AI tasks.

Researchers seeking your skills may pay up to $30 per hour. You should be prepared to complete paid tasks requiring one hour of uninterrupted work, with many tasks shorter.

Qualifications

• Experience in high-volume customer support, technical support, or client success.
• Excellent written English with adaptable tone, empathy, and clarity.
• Ability to de-escalate and troubleshoot technical or billing issues.

Responsibilities

• Evaluate AI chatbot responses for accuracy, tone, and helpfulness.
• Simulate customer interactions and create realistic support tickets.
• Refine knowledge bases and ensure FAQ articles are clear and correct.
• Annotate model responses for sentiment and professionalism.
• Quality assure AI outputs against standard support rubrics.

Skills

Customer support

Written English

Troubleshooting

Typing speed

Attention to detail

Multilingual

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific Academic Ltd seeks Customer Support Representatives to join its Expert Network and help train and evaluate AI models using real service expertise. If successful, you’ll be invited to join Prolific as a participant and get paid for AI tasks.

Researchers seeking your skills may pay up to $30 per hour. You should be prepared to complete paid tasks requiring one hour of uninterrupted work, with many tasks shorter.