AI Training Support Specialist — Remote & Flexible Hours

Prolific; United States; A distancia; USD 25.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay rates

Flexible hours

Work from home

Descripción de la vacante

Prolific is hiring Customer Support Representatives to join its Expert Network and help train and evaluate AI models using real service expertise. Expect paid, hour-long tasks with the potential to join Prolific as a participant after a quick test.

Researchers may pay up to $30 per hour, with tasks that often require one uninterrupted hour of work, though many are shorter. You will review AI chatbot responses, simulate customer inter actions, refine knowledge bases, annotate sentiment, and

Formación

• Professional experience in high-volume customer support or technical support.

Responsabilidades

• Evaluate AI-generated support replies for accuracy and brand voice.
• Simulate realistic support tickets and dialogue flows.
• Audit AI-generated FAQs and macros for clarity and correctness.
• Annotate model responses for empathetic, professional tone.
• Compare AI outputs against standard Support QA rubrics.

Conocimientos

Professional Experience

Communication Excellence

Problem-Solving

Efficiency

Attention to Detail

Language Proficiency

PayPal

Herramientas

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

MS Teams

Email systems

Confluence

Notion

Guru

Descripción del empleo

Prolific is hiring Customer Support Representatives to join its Expert Network and help train and evaluate AI models using real service expertise. Expect paid, hour-long tasks with the potential to join Prolific as a participant after a quick test.

Researchers may pay up to $30 per hour, with tasks that often require one uninterrupted hour of work, though many are shorter. You will review AI chatbot responses, simulate customer inter actions, refine knowledge bases, annotate sentiment, and