AI Support & QA Specialist (Remote)

Prolific; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

Prolific is hiring Customer Support Representatives to join our Expert Network and help train and evaluate AI models using real service expertise. You’ll complete a 10–15 minute test to assess your suitability and, if successful, join Prolific as a participant paid to train and evaluate models from home.

Researchers paying up to $30 per hour seek support experts with high-volume experience, strong English, and the ability to handle edge cases. Flexible hours and remote work are offered.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
• Proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.
• High typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
• A “sharp eye” for identifying subtle errors in logic, tone, or factual accuracy in support responses.
• Multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
• A PayPal account to receive payment from our clients

Responsibilities

• Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and “helpfulness” scores.
• Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
• Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
• Sentiment Labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
• Quality Assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.

Skills

Customer support experience

Technical troubleshooting

Written communication

Typing speed

Attention to detail

Multilingual

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific is hiring Customer Support Representatives to join our Expert Network and help train and evaluate AI models using real service expertise. You’ll complete a 10–15 minute test to assess your suitability and, if successful, join Prolific as a participant paid to train and evaluate models from home.

Researchers paying up to $30 per hour seek support experts with high-volume experience, strong English, and the ability to handle edge cases. Flexible hours and remote work are offered.