Remote AI Training & Support QA Specialist

Prolific Academic Ltd; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Prolific Academic Ltd is seeking Customer Support Representatives to join our Expert Network, helping train and evaluate AI models with real service expertise. If successful, you’ll be invited to join Prolific as a participant and paid for AI tasks.

Researchers may pay up to $30 per hour. Tasks require one hour of uninterrupted work, though many are shorter. Remote work from home is supported, with opportunities to engage in diverse support scenarios.

Qualifications

• Professional Experience: years of experience in a high-volume customer support, technical support, or client success role.
• Excellent written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
• Proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.
• High typing speed and the ability to navigate multiple information sources quickly to find accurate answers.
• A “sharp eye” for identifying subtle errors in logic, tone, or factual accuracy in support responses.
• Multilingual capabilities are a significant plus, especially for evaluating translation and localized support quality.
• A PayPal account to receive payment from our clients

Responsibilities

• Evaluate AI chatbot responses: review AI-generated support replies for accuracy, brand voice consistency, and “helpfulness” scores.
• Simulate customer interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
• Refine knowledge bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
• Sentiment labeling: annotate model responses to identify if the tone is appropriately empathetic, professional, or overly robotic.
• Quality assurance: compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.

Skills

Customer support experience

Technical support

Client success

Problem solving

Attention to detail

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Email ticketing systems

Confluence

Notion

Guru

Job description

Prolific Academic Ltd is seeking Customer Support Representatives to join our Expert Network, helping train and evaluate AI models with real service expertise. If successful, you’ll be invited to join Prolific as a participant and paid for AI tasks.

Researchers may pay up to $30 per hour. Tasks require one hour of uninterrupted work, though many are shorter. Remote work from home is supported, with opportunities to engage in diverse support scenarios.