AI Support QA & Experience Specialist

Prolific Academic Ltd; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

Prolific Academic Ltd is seeking Customer Support Representatives to join our Expert Network to help train and evaluate AI models using real service expertise. If you have the necessary experience, you’ll complete a quick test to assess your suitability for AI tasks and, if successful, join as a paid participant with competitive pay and flexible hours.

You’ll evaluate AI chatbot responses, simulate customer interactions, and refine knowledge bases to ensure clear, accurate, and helpful support.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Excellent written English with ability to adjust tone and clarity for different personas.
• Strong troubleshooting and de-escalation skills for technical or billing issues.

Responsibilities

• Evaluate AI-generated support replies for accuracy and brand voice.
• Simulate customer interactions with realistic tickets and dialogue flows.
• Refine AI-generated FAQ articles and macros for clarity and correctness.
• Annotate model responses for sentiment and professionalism.
• QA against standard support rubrics to ensure service quality.

Skills

Professional Experience

Communication Excellence

Problem-Solving Skills

Efficiency

Attention to Detail

Language Proficiency

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Job description

Prolific Academic Ltd is seeking Customer Support Representatives to join our Expert Network to help train and evaluate AI models using real service expertise. If you have the necessary experience, you’ll complete a quick test to assess your suitability for AI tasks and, if successful, join as a paid participant with competitive pay and flexible hours.

You’ll evaluate AI chatbot responses, simulate customer interactions, and refine knowledge bases to ensure clear, accurate, and helpful support.